Cases in Operations Management
(in simplified Chinese)

 

1.     Industrie Pininfarina: The New Customer Decision

2.     Fell-Fab Products (A)

3.     Unicon Concrete Products (H.K.) Lt

4.     Earth Buddy

5.     Greaves Brewery

6.     Quinte MRI

7.     ING Direct Canada

8.     Celestica Inc. - Memory Business Unit

9.     Thera-Aid Medical Devices

10.  Introduction to Process Simulation

11.  Red Cross Mobile Blood Clinics - Improving Donor Service

12.  An Introduction to Inventory Control and Independent Demand

13.  McLeod Motors Ltd.

14.  Iron Ore Company of Ontario

15.  VBF Tubing (Abridged)

16.  Greaves Brewery - Bottle Replenishment

17.  Yield Management at American Airlines

18.  MacPherson Refridgeration Limited

19.  Lamson Corporation

20.  Martin Trailers Limited

21.  Illustrious Corporation

22.  Note on Project Management Fundamentals

23.  Gadget Toy Company

24.  H.M.S. Pinafore

25.  CPSIM: the Critial Path Simulator

26.  Waterloo Regional Police Services: The CIMS Project

27.  Longxi Machinery Works - Quality Improvement (A)

28.  Blue Mountain Resorts: The Service Quality Journey

29.  Noram Foods

30.  Hillcrest Auto

31.  Mutual Life of Canada: the Group Client Service Guarantee (A)

32.  International Decorative Glass

33.  Spin Master Toys (A): Finding a Manufacturer for E-Chargers

34.  Dabbawallahs of Mumbai (A)

35.  Daikin Industries

36.  Grocery Gateway: Customer Delivery Operations

37.  Ladner Building Products

38.  Canadian Pharmaceutical Distribution Network

39.  Butler Metal Products: Focusing the Factory

40.  Mitel Semiconductor

41.  Electrosteel Castings Limited

42.  Blinds-to-Go: Invading the Sunshine State

43.  ASIMCO International Casting Company (A)

44.  Atlanta Symphony Orchestra

45.  Navistar: Environmental Management (A)

46.  Indian Oil Corporation Limited - The Mathura Refinery

 

Editors:
Robert D. KLASSEN,
Professor of Operations Management, Richard Ivey School of Business, The University of Western Ontario

Larry J. MENOR, Associate Professor of Operations Management, Richard Ivey School of Business, The University of Western Ontario


Publisher:
Shanghai People's Publishing House / Truth and Wisdom Press, Shanghai, China
 

Date:  March 2008
ISBN:
 
978-7-208-07321-0