CONFIDENTIAL CLIENT FEEDBACK FORM

If you have just completed an ICP team project, please take a few minutes to fill-out our Confidential Client Feedback Form below. Once you submit this form, it will be reviewed by the ICP office.

5 Point Grading Scale
Tier 5 Outstanding
Tier 4 Exceeds Expectations
Tier 3 Meets Expectations
Tier 2 Below Expectations
Tier 1 Unacceptable
 

Tier Executive Summary 1 2 3 4 5 1. The executive summary provided a clear 'road map' to the project's findings and conclusions. Additional Comments   Objectives / Deliverables 1 2 3 4 5 2. The project's objectives were clearly framed, and focused on the key strategic issues your company wanted the team to address. Additional Comments   Assumptions / Constraints 1 2 3 4 5 3. The team fully understood the constraints (i.e. $$ or staff resources, plant physical capacity etc) and other factors (such as lack of access to certain critical information) that would limit the options available for consideration. Additional Comments   Research and Analysis 1 2 3 4 5 4. The team collected and analyzed a sufficient amount of internal and external data and information (e.g. via company financials, conducting interviews with internal and external stakeholders, summarizing analyst reports, benchmarking competitors, etc.). Additional Comments   Recommendations 1 2 3 4 5 5. The recommendations were a logical result of a clear understanding of the project's objectives and constraints and of the appropriate research and analysis. Additional Comments   Action Plan / Implementation Plan Yes No 6. Do you intend to implement the recommendations as presented? If not, why not? Additional Comments   Presentation – Delivery 1 2 3 4 5 7. Was the team professional / effective in the presentation of the final report? Additional Comments   Additional Questions Yes No 8. Are you planning to execute on the recommendations made by the team? Additional Comments   9. What, if any, challenges did you face with the team and/or project work throughout the course of the ICP project? Yes No 10. Was your organization able to provide adequate personal time and/or staff resources to the ICP team? Additional Comments   Yes No 11. Was your organization able to release enough financial and other confidential information to allow the students to deliver meaningful results? Additional Comments   12. What specific elements of the overall ICP experience could be improved? Yes No 13. Would you be prepared to provide a written testimonial on the value of the Ivey Consulting Project Program? If yes, please write your name, company and email address for future contact.