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A.C. (Ann) Frost
Associate Professor
Ann C. Frost is
an Associate Professor of
Organizational Behaviour at the Richard Ivey
School of Business. Prior to joining the school
in 1995, Frost was a doctoral fellow at the
Center for Industrial Competitiveness at the
University of Massachusetts, Lowell, and a
research associate at MIT's Industrial
Performance Center. She earned her BComm and MSc
from the University of British Columbia and a
Ph.D. in industrial relations from the Sloan
School of Management, MIT.
Frost's research interests include workplace
restructuring, dynamics in industrial relations,
the high performance workplace, and knowledge
management in services. Her research has been
funded by the Russell-Sage and Rockefeller
Foundations (changes in low skilled - low wage
work in the American hospital industry) and
SSHRC (job quality in Canadian call centres and
care team interactions in Ontario intensive care
units). Frost is also involved in a multi-year,
SSHRC-funded Major Collaborative Research
Initiative project entitled Rethinking
Institutions for Work and Employment in the
Global Era.
Since joining
Ivey, Ann Frost has taught MBA, executive MBA,
and undergraduate courses in organizational
behavior and human resource management. Frost
has also taught on Ivey’s Health Care Management
Program and Accelerating Management Talent.
PROGRAM
TEACHING
Leadership
RESEARCH/COURSE DEVELOPMENT
High
Performance Work Practices in Knowledge
Intensive Services
Unions as Competency Creating Institutions
SELECTED
PUBLICATIONS
- Frost, A.
C. and P. Berg. (2005) “Dignity at Work for
Low Wage, Low Skill Service Workers.”
Relations Industrielles/Industrial Relations,
Vol. 60, No. 4.
- Preuss, G.
A. and A.C. Frost. (2003) “The Rise and
Decline of Labor-Management Cooperation:
Lessons from Health Care in the Twin
Cities.” California Management Review,
Vol. 45, No. 2, pp. 85-106.
- Frost,
A.C. (2001) "Reconceptualising Labor
Responses to Workplace Restructuring in
North America", British Journal of
Industrial Relations.
Frost, A.C. (2001) "Creating and Sustaining
Local Union Capabilities: The Role of the
National Union", Relations Industrielles/Industrial
Relations.
- Frost,
A.C. 2000, "Union Involvement in Workplace
Decision Making: Implications for Union
Democracy and Governance", Journal of
Labor Research, Vol. 21, No. 2, pp.
265-286.
- Frost,
A.C. 2000, "Explaining Variation in
Workplace Restructuring: The Role of Local
Union Capabilities", Industrial and Labor
Relations Review, Vol. 53, No. 4, pp.
559-578.
- Frost,
A.C. 1998, "Variation in Labor-Management
Collaboration Over the Redesign of Work", in
D. Lewin, B. Kaufman, and D. Sockell,
Advances in Industrial and Labor Relations,
Greenwich, CT: JAI Press, Vol. 8.
- Frost,
A.C. and A. Verma, 1998, "Restructuring in
the Canadian Steel Industry: The Case of
Stelco", in A. Verma and R. Chaykowski
(eds.) Contract and Commitment:
Employment Relations in Canadian Firms.
Kingston, ON: IRC Press, Queen’s University.
- Bryant
M., A.C. Frost, B. Golden, K. Hardy, and P.
Newson, "Leading the Management of Change: A
Study of 12 Ontario Hospitals" a study
conducted for the Ontario Hospital
Association.
EXPERIENCE
Researcher at
The Inter-University Research Centre on
Globalization and Work (CRIMT or le Centre de
recherche interuniversitaire sur la
mondialisation et le travail): a Canadian-based
inter-university research centre on the
theoretical and practical challenges of
institutional renewal for work and employment in
a global era.
Doctoral
Fellow, Center for Industrial Competitiveness,
University of Massachusetts, Lowell
Doctoral Fellow, Industrial Performance Center,
MIT
EXPERTISE
High
Performance Work Practices
Changing Union-Management Relations
Call Centres
Intensive Care
Units
Steel Industry
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