Faculty & Research

A.C. (Ann) Frost

A.C. (Ann) Frost

Associate Professor, Organizational Behaviour


Contact Information


Ann C. Frost is an Associate Professor of Organizational Behaviour at the Ivey Business School. Prior to joining the school in 1995, Frost was a doctoral fellow at the Center for Industrial Competitiveness at the University of Massachusetts, Lowell, and a research associate at MIT's Industrial Performance Center. She earned her BComm and MSc from the University of British Columbia and a Ph.D. in industrial relations from the Sloan School of Management, MIT.

Frost's research interests include workplace restructuring, dynamics in industrial relations, the high performance workplace, and knowledge management in services. Her research has been funded by the Russell-Sage and Rockefeller Foundations (changes in low skilled - low wage work in the American hospital industry) and SSHRC (job quality in Canadian call centres and care team interactions in Ontario intensive care units). Frost is also involved in a multi-year, SSHRC-funded Major Collaborative Research Initiative project entitled Rethinking Institutions for Work and Employment in the Global Era.

Since joining Ivey, Ann Frost has taught MBA, executive MBA, and undergraduate courses in organizational behaviour and negotiations. Frost has also taught on Ivey's Reconnect Program, Accelerating Management Talent, and is currently the Faculty Director for the City of London Program.


  • Leadership

Selected Publications

  • Van Jaarsveld, D., H. Kwon, and A.C. Frost, (2009), "The Effects of Institutional and Organizational Characteristics on Work Force Flexibility: Evidence from Call Centers in Three Liberal Market Economies", Industrial and Labor Relations Review, Vol. 62, No. 4, pp. 573-601.
  • Frost, A. C. and P. Berg. (2005) "Dignity at Work for Low Wage, Low Skill Service Workers." Relations Industrielles/Industrial Relations, Vol. 60, No. 4.
  • Preuss, G. A. and A.C. Frost. (2003) "The Rise and Decline of Labor-Management Cooperation: Lessons from Health Care in the Twin Cities." California Management Review, Vol. 45, No. 2, pp. 85-106.
  • Frost, A.C. (2001) "Reconceptualising Labor Responses to Workplace Restructuring in North America", British Journal of Industrial Relations.
  • Frost, A.C. (2001) "Creating and Sustaining Local Union Capabilities: The Role of the National Union", Relations Industrielles/Industrial Relations.
  • Frost, A.C. 2000, "Union Involvement in Workplace Decision Making: Implications for Union Democracy and Governance", Journal of Labor Research, Vol. 21, No. 2, pp. 265-286.
  • Frost, A.C. 2000, "Explaining Variation in Workplace Restructuring: The Role of Local Union Capabilities", Industrial and Labor Relations Review, Vol. 53, No. 4, pp. 559-578.
  • Frost, A.C. 1998, "Variation in Labor-Management Collaboration Over the Redesign of Work", in D. Lewin, B. Kaufman, and D. Sockell, Advances in Industrial and Labor Relations, Greenwich, CT: JAI Press, Vol. 8.
  • Frost, A.C. and A. Verma, 1998, "Restructuring in the Canadian Steel Industry: The Case of Stelco", in A. Verma and R. Chaykowski (eds.) Contract and Commitment: Employment Relations in Canadian Firms. Kingston, ON: IRC Press, Queen's University.
  • Bryant M., A.C. Frost, B. Golden, K. Hardy, and P. Newson, "Leading the Management of Change: A Study of 12 Ontario Hospitals" a study conducted for the Ontario Hospital Association.

Research/Course Development

  • High Performance Work Practices in Knowledge Intensive Services
  • Unions as Competency Creating Institutions


  • Researcher at The Inter-University Research Centre on Globalization and Work (CRIMT or le Centre de recherche interuniversitaire sur la mondialisation et le travail): a Canadian-based inter-university research centre on the theoretical and practical challenges of institutional renewal for work and employment in a global era
  • Doctoral Fellow, Center for Industrial Competitiveness, University of Massachusetts, Lowell
  • Doctoral Fellow, Industrial Performance Center, MIT



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