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Larry Menor

Associate Professor, Operations Management

  • FWP Jones Faculty Fellow

Education

  • PhD, University of North Carolina at Chapel Hill
  • MBA, University of Wisconsin-Madison
  • BA, University of Washington

Contact Information

Profile

Larry Menor is an Associate Professor at the Richard Ivey School of Business. He received his doctorate from the Kenan-Flagler Business School at the University of North Carolina at Chapel Hill.

Professor Menor's research interests focus primarily on relevant service system management and operations strategy issues, and are cross-disciplinary in nature. His conceptual and empirical insights on new service development, in particular, have contributed to advancing scholarly theory and understanding in the service operations and services marketing disciplines, and has also informed management practice. Among his current research efforts, he is actively involved as Principal (and sole) Investigator in a three-year project titled "Innovating the Arts and Cultural Organization: An Examination of North American Orchestras". This project allows Larry to examine a topic of both research and personal interest, and is his second SSHRC funded study. He is also actively engaged in contributing to the advancement of IBM's Service Science initiative.

Professor Menor's research has garnered a number of accolades, and is published in top-tier academic journals such as Journal of Operations Management, Journal of Service Research, Manufacturing & Service Operations Management, and Production and Operations Management, and managerial outlets such as the Ivey Business Journal. Professor Menor currently serves as a Senior Editor for Production and Operations Management  and Associate Editor for Decision Sciences and  Journal of Operations Management. He also currently serves or has served on the Editorial Review Boards for Service Industries Journal, Manufacturing and Service Operations Management and Academy of Management Review. He served as a Board Member of the Production and Operations Management Society.

Professor Menor has written a number of widely used teaching cases including "The Atlanta Symphony Orchestra" and "Dabbawallahs of Mumbai (A) and (B)", and co-edited (with Professor Robert Klassen) the Sage Publication book titled Cases on Operations Management.

Teaching

  • Operations Management, HBA, MBA, EMBA
  • Management of Services, MBA
  • Project Management, MBA

Selected Publications

  • Y.K. Cho and L.J. Menor (2011), "A Complementary Resource Bundle As An Antecedent of E-Channel Success in Small Retail Service Providers", Journal of Service Research (forthcoming February 2012 issue).
  • S.E. Sampson and L.J. Menor, 2010, "Why We Need a Service Logic: A Comparative Review", Journal of Applied Management and Entrepreneurship, July, 15:3, 18-33.
  • J.Y.K. Cho and L.J. Menor (2010). "Towards a Provider-Based View on the Design and Delivery of Quality E-Service Encounters." Journal of Service Research, February, 13:1, 83-95.
  • L.J. Menor and A.V. Roth (2008). "New Service Development Competence and Performance: An Empirical Investigation in Retail Banking." Production and Operations Management, 17:3, 267-285.
  • L.J. Menor, M. Kristal and E.D. Rosenzweig (2007). "Examining the Influence of Operational Intellectual Capital on Capabilities and Performance". Manufacturing & Service Operations Management, 9:4, 559-578.
  • R.D. Klassen and L.J. Menor (2007). "The Process Management Triangle: An Empirical Investigation of Capacity, Variability, and Inventory Trade-offs." Journal of Operations Management, 25:5, 1,015-1,034.
  • L.J. Menor and A.V. Roth (2007). "New Service Development Competence in Retail Banking: Construct Development and Measurement Validation."  Journal of Operations Management, 25:4, 825-846.
  • A.V. Roth and L.J. Menor (2003). "Insights into Service Operations Management: A Research Agenda." Production and Operations Management, 12:2, 145-163.
  • L.J. Menor, M.V. Tatikonda and S.E. Sampson (2002). "New Service Development: Areas for Exploitation and Exploration." Journal of Operations Management 20, 135-157.
  • L.J. Menor, A.V. Roth and C.H. Mason (2001). "Agility in Retail Banking: A Numerical Taxonomy of Strategic Service Groups." Manufacturing & Service Operations Management 3:4, 273-292.

Research/Course Development

  • New Service Development/Service Innovation
  • E-Service Design and Delivery
  • Evolution of Service (Operational)
  • Systems and Strategies
  • Servitization

Expertise

  • Operations Management
  • Operations Strategy
  • Empirical Research Methods
  • Service Management
  • Service and Product Development
 

Research Links

 

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