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Nicole Haggerty

Associate Professor, Information Systems

Education

  • HBA, Ivey
  • PhD, Ivey

Contact Information

Profile

Nicole Haggerty is an Associate Professor at the Ivey Business School. After completion of her Honors degree in Business Administration from Ivey, she spent 9 years in industry. Her work experience includes top management responsibilities in the marketing and operations functions of a medium sized, service-based firm in London, Ontario. In those roles she collaborated with systems developers to create new services and applications on behalf of Fortune 500 clients and gained extensive experience with the strategic impact of information systems and its role in advancing firm performance. With that experience, she returned to the Ivey Business School in August 1998 to pursue a Ph.D. in Management of Information Systems.
 
Her research is heavily influenced by a social learning orientation to human development in the contexts of learning about technology and workplace learning and social interaction effectiveness undertaken via technology. She has conducted and published research in areas of virtual competence, knowledge sharing and collaboration and skill building.  Her work often integrates across topics such as virtual competence and social media use, e-learning and computer mediated communication, social capital and knowledge management and Business and IT shared domain knowledge.  Her research has been funded by grants from the Social Sciences and Humanities Research Council and has been published in various journals and conference proceedings including Journal of Management Information Systems, Information Systems Journal, Information & Management, Human Resource Management, Journal of Organizational and End User Computing and the International Conference on Information Systems.

She has 20 years of teaching experience in a wide range of undergraduate, graduate and Executive programs including the Ivey Business School, the IMPADE business school in Mexico City, the Department of Computer Science at UWO, the INALDE business school in Bogota, Columbia and the development and delivery of business courses through the Canadian Institute of Management and the Institute of Canadian Bankers. She was awarded the Dave Burgoyne Award for Outstanding Commitment to Student Development by the HBA graduating class in 2006 and was awarded the Marilyn Robinson Award for Excellence in Teaching, University of Western Ontario in 2008 by the Senate Subcommittee on Teaching Awards at Western.

Teaching

  • Leveraging Information Technology, MBA
  • Management Information Systems, HBA
  • Knowledge Creating Consulting, HBA
  • Special Topics in Information Systems I and II, PhD

Selected Publications

  • "Individual Virtual Competence and its Influence on Work Outcomes", Yinglei Wang, and Nicole Haggerty. Journal of Management Information Systems, Volume 27 (4) 2011 pp. 299-333.
  • "Knowledge Transfer in Virtual Settings: the Role of Individual Virtual Competency`" Yinglei Wang, and Nicole Haggerty.  Information Systems Journal Volume 19 (6) 2009 pp. 571-593.
  • "Why People Benefit Differently from E-learning: The Effect of Psychological Processes on E-learning Outcomes", Zeying Wan, Yinglei Wang and Nicole Haggerty. Information and Management Volume 45 (8), 2008, pp. 513-521.
  • "Knowledge Appraisal and Knowledge Management Systems: Judging What We Know" Hannah Rasmussen and Nicole Haggerty.  Journal of Organizational and End User Computing Volume 20 (1), January-March 2008, pp. 17-35.
  • "Of Races to be Run and Battles to be Won: Technical Skills-Updating, Stress and Coping of IT Professionals", Phoebe Tsai, Deborah Compeau and Nicole Haggerty.  Human Resource Management Volume 46 (4), Fall 2007 pp 395-409.

Research/Course Development

  • Virtual Competence
  • Social Media Use for Knowledge Management and Collaboration
  • Elearning
  • End User Support
  • IT Personnel Research and Technology Mediated Social Capital

Experience

  • Associate Professor, Ivey Business School, (2009-current)
  • Assistant Professor, Ivey Business School, (2002-2009)
  • Lecturer, Ivey Business School, Department of Computer Science, UWO, (1989-1991, part time 1993-2002)
  • Visiting Lecturer, INALDE, University de Sabana, Bogota, Columbia, (2000)
  • Vice-President Oracle, The Assistance Group (now Sykes Canada), (1995-1998)
  • Senior Account Director, Oracle, The Assistance Group (1991-1995)

Expertise

  • IT Competence of Business Leaders
  • IT Consulting
  • Technology and Social Capital/Social Networks
  • Technology Mediated Learning
  • IT Project Management
 

Research Links

 

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