Frontline Supervisor Program

Apply foundational leadership, communication, and people skills to get the most from your team as a frontline supervisor.

Program Content

The Frontline Supervisor Program equips you with the necessary skills to help you succeed and develop further in your role as a frontline supervisor. How do you problem-solve on the fly? How do you handle conflicts involving your staff, suppliers, contractors, or others? How do you coach your direct reports – who used to be your peers – to improve quality and efficiency? Whether you’re a supervisor working in a unionized manufacturing environment or a team lead working in technology or retail, the challenges remain the same.

Few roles are as inherently stressful — or as important — as the frontline supervisor or team leader. Yet few organizations properly equip frontline supervisors with the necessary training, tools, and direction to be successful.

The Frontline Supervisor Program provides supervisors, lead hands, or team leaders with the essential leadership, communication, and people skills to effectively lead teams. You’ll leave the program with a heightened awareness of issues and how to handle them. Become the leader you always knew you could be with this in-depth learning experience.

What You Learn

Manage workflow and problem-solving

  • Hone your ability to identify and manage priorities, delegate tasks, and work efficiently to ensure that potential issues are addressed in a timely manner.
  • Gather and analyze data from various sources; identify patterns and relationships in data to make logical and informed decisions based on that data.
  • Make effective decisions by evaluating multiple options, considering the impact of each option, and making a decision that is in the best interests of the organization.

Lead for high performance

  • Set clear and measurable performance goals for your team members that align with the organization's objectives. Establish timelines and milestones, and ensure that team members understand how their work contributes to the organization's success.
  • Conduct performance appraisals and provide performance feedback to your team members on a regular basis.
  • Evaluate performance against established goals, identify strengths and weaknesses, and provide actionable feedback to help team members improve.

Enhance your communication and conflict resolution

  • Communicate effectively with team members, colleagues, and other stakeholders to find and present potential solutions. Practice listening actively, asking relevant questions, and providing clear and concise explanations.
  • Constructively address conflicts and performance issues within your team. Identify the root cause of conflicts, mediate disputes, and provide guidance and support to help team members work through performance issues.

Link coaching and emotional intelligence

  • Provide guidance, support, and mentorship to team members to help them improve their skills and performance. Identify opportunities for growth and development, provide constructive feedback, and offer resources and support to help team members succeed.
  • Build a cohesive and high-performing team by creating a positive and supportive work environment.
  • Foster a sense of community, establish clear expectations and norms, and recognize and celebrate team members' accomplishments.

How You Learn

The Ivey Academy Team Programs are designed to be delivered exclusively within one team, area group, or organization. By learning together and exploring cases as a group, you'll forge lasting relationships between colleagues and find creative ways to apply learning to your real-world business context.

Learn more about the Ivey Experience
Expert Faculty Led Sessions
Expert Faculty Led Sessions
Ivey Case Method
Ivey Case Method
Peer Learning Teams
Peer Learning Teams
Simulations And Role Play
Simulations And Role Play
Assessment Tools
Assessment Tools

Participant Testimonials

The instruction by both Ann and John was top notch. Having their expertise, credentials, and years of experience leading the course gave it the feel of a real academic experience, not just another run of the mill training course. The Ivey Academy continues to impress me with everything they have to offer. My company sent me to assess the course to see if it would be worthwhile to send others in the future. I can proudly and honestly say that my feedback to the senior managers is YES, we need more of our leaders to attend this course.

Bob Thibeault, Production Leader, Brose Canada Inc.

The material was very relatable. The personal assessments we did allowed myself to reflect and look at the way I do things as a supervisor and how I can incorporate them into my daily tasks to be more aware of my own actions and words. The program enabled me to help coach and mentor supervisors who report to me.

Jason Rivard, Senior Operations Supervisor, Kaiser Aluminum