Charting the Future of Primary Care: Leadership, Teams, and Culture

Learn how to meet primary care challenges with innovative responses through the examination of best-practice leadership models from around the globe.

Who should attend?

Primary care physicians.


Session Dates

April 11 – 12, 2019

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Toronto, Ontario, Canada

Ivey Tangerine Leadership Centre

130 King St. West

The Exchange Tower

Program Fees

$5,000 CAD

Program fee includes all materials and meals.

Program fees are tax exempt.

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What do I get?

After completing Charting the Future of Primary Care: Leadership, Teams, and Culture, you'll receive an authentic digital artifact – also known as a badge. This badge showcases your achievements and commitment to professional development. You can share your accomplishment with your network by displaying digital badges on social media, websites, ePortfolios, professional networks, and email signatures. Included in your badge is a digital certificate. Your network will be able to view your personalized and authentic certificate through your online digital badge.

In addition to a digital badge, you will receive a Charting the Future of Primary Care: Leadership, Teams, and Culture Certificate of Completion, a powerful credential from the top business school in Canada.

This Group Learning program has been reviewed by the College of Family Physicians of Canada and is awaiting final certification by the College’s Ontario Chapter.

Program Content

For primary care physicians, meeting 21st century societal needs and patient expectations requires bold vision and first-rate execution. In collaboration with Harvard Medical School and the Ivey International Centre for Health Innovation, Charting the Future of Primary Care: Leadership, Teams, and Culture is an executive education program that examines exemplary practices around the world, including Canada.

The program pairs primary care physicians with leaders from around the world who are meeting primary care challenges with innovative responses. Participants will also share their own experiences and work on concrete ideas for transforming their own practices. The program is designed to help you create relationships with others on the same journey, a valuable network that you’ll have even after the program ends.

This Group Learning program has been certified by the College of Family Physicians of Canada and the Ontario Chapter for up to 12.50 Mainpro+ credits.

The program is delivered in part due to a significant investment from sponsoring partner MD Financial Management.

What You Learn

For detailed program content, download the brochure.

Charting the Future of Primary Care: Leadership, Teams, and Culture is based on a similar, successful model currently delivered by the Harvard Medical School in the United States. This program uses Ivey and Harvard-style cases and case discussions to examine exemplary practices around the world, including Canada. Participants learn directly from the faculty who designed the cases and conducted the research, and from primary care providers profiled in the cases. Innovative leadership models from across the globe are examined so that primary care teams can effectively lead improvement initiatives and manage their practice in an ever-changing environment.

How You Learn

This is Not about Textbooks and Lectures

This isn’t your typical classroom. Our programs are designed with busy leaders in mind. We’re talking an engaging, interactive, and unique experience. Our real-world Case-Method of Learning is not about textbooks and lectures – it’s about learning by doing. You’ll walk away with new knowledge and ideas that you can immediately implement in your business.

Create Immediate Impact

Throughout the program, you’ll track your learning outcomes and pinpoint specific initiatives to implement. You’ll leave knowing exactly how you will apply your new knowledge and skills, and a self-developed implementation plan to start your impact once back in your workplace.

Program Faculty

Rob Austin


Rob Austin

Robert D. Austin is a professor of Information Systems at Ivey Business School, and an affiliated faculty member at Harvard Medical School and Aarhus School of Business and Social Sciences. At Ivey, he is the faculty director of the school’s Learning Innovation Initiative.

Before his appointment at Ivey, he was a professor of Innovation and Digital Transformation at Copenhagen Business School, and, before that, a professor of Technology and Operations Management at the Harvard Business School. At Harvard, he chaired the executive program for Chief Information Officers (CIOs) for more than ten years.

Professor Austin has published widely, in both academic and professional venues, such as Harvard Business Review, Information Systems Research, MIT Sloan Management Review, Organization Science, Organization Studies, and the Wall Street Journal. He also is the author of nine books, more than 50 published cases and notes, three Harvard online products, and two popular Massively Open Online Courses (MOOCs) running on the Coursera platform.

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Erin Sullivan


Erin Sullivan

Erin E. Sullivan, Ph.D., is the Research and Curriculum Director at the Harvard Medical School Center for Primary Care. In this role, Erin leads the Center’s research program, where her team studies high-functioning domestic and international primary care systems. She also holds a faculty appointment in the Department of Global Health and Social Medicine and co-directs the Physician as Leader course for fourth year medical students.

Prior to joining the Center, Erin worked at the Global Health Delivery Project at Harvard University, where she initially focused on developing a Master’s level global health curriculum before moving on to direct a series of mixed methods health systems studies focused on HIV, TB, and malaria programs in resource-limited settings. She served as the qualitative methods expert for these studies, designing interview tools, focus group guides and analysis plans for her team and 14 partner institutions. This research yielded technical reports for academic and large international health institutions (e.g. WHO, UNAIDS).

While at the Global Health Delivery Project, Erin also co-directed the management seminar within the Global Health Effectiveness Program at Harvard’s School of Public Health and served as a Faculty Member for Global Entrepreneurship Lab GHD, MIT Sloan’s flagship international project-based class.

Erin holds a Bachelor of Arts in Art History from Wellesley College and a Ph.D. in Business Studies from Trinity College, Dublin.

Where You Learn

Ivey Tangerine Leadership Centre

Ivey Tangerine Leadership Centre

Location Pin Icon

130 King St. West
The Exchange Tower
Toronto, Ontario, Canada
M5X 1A9

Ivey's Tangerine Leadership Centre is located in the heart of Toronto's financial district in the Exchange Tower at 130 King Street West. 

With two two-tiered amphitheatre classrooms, nine breakout rooms, a large reception area, on-site catering, ergonomic seating, wireless technology, and on-site support, Tangerine is a state-of-the-art meeting and conference facility. 

Tangerine is easily accessible using the TTC (King Subway), Go Transit (located five minutes from Union Station), Via Rail, or the underground PATH pedestrian walkway.

Learn more about the centre

Ready to enrol?

For nearly 70 years, leaders from around the world have come to The Ivey Academy to deepen their business knowledge and drive immediate results. It may be just what you and your organization need.

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