Charting the Future of Primary Care: Leadership, Teams, and Culture

Learn how to meet primary care challenges with innovative responses through the examination of best-practice leadership models from around the globe.

Who should attend?

Primary care physicians.

Average Participant Rating

Program Content

For primary care physicians, meeting 21st century societal needs and patient expectations requires bold vision and first-rate execution. In collaboration with Harvard Medical School and the Ivey International Centre for Health Innovation, Charting the Future of Primary Care: Leadership, Teams, and Culture is an executive education program that examines exemplary practices around the world, including Canada.

The program pairs primary care physicians with leaders from around the world who are meeting primary care challenges with innovative responses. Participants will also share their own experiences and work on concrete ideas for transforming their own practices. The program is designed to help you create relationships with others on the same journey, a valuable network that you’ll have even after the program ends.

This Group Learning program has been certified by the College of Family Physicians of Canada and the Ontario Chapter for up to 12.50 Mainpro+ credits.

The program is delivered in part due to a significant investment from sponsoring partner MD Financial Management.

Program ROI

Ivey-Academy-certificate-resized.jpg shield image

After completing Charting the Future of Primary Care: Leadership, Teams, and Culture, you'll receive an authentic digital artifact – also known as a badge. This badge showcases your achievements and commitment to professional development. You can share your accomplishment with your network by displaying digital badges on social media, websites, ePortfolios, professional networks, and email signatures. Included in your badge is a digital certificate. Your network will be able to view your personalized and authentic certificate through your online digital badge.

In addition to a digital badge, you will receive a Charting the Future of Primary Care: Leadership, Teams, and Culture Certificate of Completion, a powerful credential from the top business school in Canada.

This Group Learning program has been certified by the College of Family Physicians of Canada and the Ontario Chapter for up to 12.50 Mainpro+ credits.

What You Learn

For detailed program content, download the brochure.

Charting the Future of Primary Care: Leadership, Teams, and Culture is based on a similar, successful model currently delivered by the Harvard Medical School in the United States. This program uses Ivey and Harvard-style cases and case discussions to examine exemplary practices around the world, including Canada. Participants learn directly from the faculty who designed the cases and conducted the research, and from primary care providers profiled in the cases. Innovative leadership models from across the globe are examined so that primary care teams can effectively lead improvement initiatives and manage their practice in an ever-changing environment.

How You Learn

This is Not about Textbooks and Lectures

This isn’t your typical classroom. Our programs are designed with busy leaders in mind. We’re talking an engaging, interactive, and unique experience. Our real-world Case-Method of Learning is not about textbooks and lectures – it’s about learning by doing. You’ll walk away with new knowledge and ideas that you can immediately implement in your business.

Create Immediate Impact

Throughout the program, you’ll track your learning outcomes and pinpoint specific initiatives to implement. You’ll leave knowing exactly how you will apply your new knowledge and skills, and a self-developed implementation plan to start your impact once back in your workplace.

Program Faculty

Rob  Austin

Rob Austin


David Barrett

David Barrett


Mary Crossan

Mary Crossan


Industry Guests

Erin Sullivan


Erin Sullivan

Erin E. Sullivan, Ph.D., is the Research and Curriculum Director at the Harvard Medical School Center for Primary Care. In this role, Erin leads the Center’s research program, where her team studies high-functioning domestic and international primary care systems. She also holds a faculty appointment in the Department of Global Health and Social Medicine and co-directs the Physician as Leader course for fourth year medical students.

Prior to joining the Center, Erin worked at the Global Health Delivery Project at Harvard University, where she initially focused on developing a Master’s level global health curriculum before moving on to direct a series of mixed methods health systems studies focused on HIV, TB, and malaria programs in resource-limited settings. She served as the qualitative methods expert for these studies, designing interview tools, focus group guides and analysis plans for her team and 14 partner institutions. This research yielded technical reports for academic and large international health institutions (e.g. WHO, UNAIDS).

While at the Global Health Delivery Project, Erin also co-directed the management seminar within the Global Health Effectiveness Program at Harvard’s School of Public Health and served as a Faculty Member for Global Entrepreneurship Lab GHD, MIT Sloan’s flagship international project-based class.

Erin holds a Bachelor of Arts in Art History from Wellesley College and a Ph.D. in Business Studies from Trinity College, Dublin.

Cathy Faulds

Guest Speaker

Cathy Faulds

A graduate of Western University in 1986, Dr. Cathy Faulds received Certification in Family Medicine from the College of Family Physicians of Canada (CFPC) in 1989, and she became a Fellow in 2004. She completed her Certificate of Added Competence in Palliative Care from the CFPC in 2016 and her American Board of Palliative and Hospice Medicine in 2010.

Currently, Dr. Faulds serves as a palliative care physician with St. Joseph’s Health Centre and is a staff family physician at London Health Sciences Centre. Since 1996, she has served as a clinical professor and mentor to undergraduate and graduate medical students at Western University. Dr. Faulds has participated on the Board of the Ontario College of Family Physicians (OCFP) serving as Honourary Secretary-Treasurer in 2011 and 2012, President-Elect in 2013, and President in 2014-2015. She concluded her term as Past-President in November 2016. She has served as a Director of the College of Family Physicians of Canada from 2013-17.

In addition to her experience with the CFPC and OCFP, Dr. Faulds has served on numerous committees at Health Quality Ontario on quality improvement plans and primary care metrics. She has served as Co-Chair of Family Medicine Alliance in Ontario, as well as Director of the Thames Valley Family Practice Research Team in London, Ontario.

Aaron Hoffman

Guest Speaker

Aaron Hoffman

Aaron R. Hoffman is a practicing family physician at the Ambulatory Practice of the Future at Massachusetts General Hospital, where he focuses on primary care for adults in an innovative, team-based practice. His particular clinical interests include women’s reproductive health and approaching primary care with a broad scope, including an array of procedures.

In addition to deep involvement in teaching Harvard Medical School students both clinically and in didactic sessions across several courses, Dr. Hoffman is also the incoming medical director of the Physician Assistant program at the Massachusetts General Hospital Institute of Health Professions and serves as an adjunct faculty member at the Institute.

In his role at the Center for Primary Care, Dr. Hoffman is actively engaged with the Harvard Home for Family Medicine, and is passionate about advocating for family medicine within the Harvard community and fostering leadership development among family physicians in the greater Boston area. He also is working to broaden research collaborations in primary care, and to enhance the educational offerings within the Center.

Session Dates

September 22 – 23, 2020

Add to calendar


Toronto, Ontario, Canada

Donald K. Johnson Centre

130 King St. West

The Exchange Tower

Program Fees

$1,900 CAD

Program fee includes all materials and meals.

Program fees are tax exempt.

Ready to enrol?

For nearly 70 years, leaders from around the world have come to The Ivey Academy to deepen their business knowledge and drive immediate results. It may be just what you and your organization need.

Enrol Now