Larry is an associate professor in operations management. His research interests focus primarily on relevant service system management and operations strategy issues, and are cross-disciplinary in nature. His conceptual and empirical insights on new service development have contributed to advancing scholarly theory and understanding in the service operations and services marketing disciplines, and has also informed management practice. His research includes projects on “Innovating the Arts and Cultural Organization: An Examination of North American Orchestras” and contributing to the advancement of IBM's Service Science initiative. Larry's research has garnered accolades, and is published in top-tier academic journals such as Journal of Operations Management, Journal of Service Research, Manufacturing & Service Operations Management, and Production and Operations Management, and managerial outlets such as the Ivey Business Journal. Larry currently serves as a Senior Editor for Production and Operations Management and Associate Editor for Decision Sciences and Journal of Operations Management. He also currently serves or has served on the Editorial Review Boards for Service Industries Journal, Manufacturing and Service Operations Management and Academy of Management Review. He served as a Board Member of the Production and Operations Management Society. He has written a number of widely used teaching cases. More here.