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A.C. (Ann) Frost

Associate Professor, Organizational Behaviour

Contact Information


  • High Performance Work Practices
  • Changing Union-Management Relations
  • Call Centres
  • Intensive Care Units
  • Steel Industry

Research Publications

  • To search for publications by a specific faculty member, select the database and then select the name from the Author drop down menu.

Ann C. Frost is an Associate Professor of Organizational Behaviour at the Ivey Business School. Prior to joining the school in 1995, Frost was a doctoral fellow at the Center for Industrial Competitiveness at the University of Massachusetts, Lowell, and a research associate at MIT's Industrial Performance Center. She earned her BComm and MSc from the University of British Columbia and a Ph.D. in industrial relations from the Sloan School of Management, MIT.

Frost's research interests include workplace restructuring, dynamics in industrial relations, the high performance workplace, and knowledge management in services. Her research has been funded by the Russell-Sage and Rockefeller Foundations (changes in low skilled - low wage work in the American hospital industry) and SSHRC (job quality in Canadian call centres and care team interactions in Ontario intensive care units). Frost is also involved in a multi-year, SSHRC-funded Major Collaborative Research Initiative project entitled Rethinking Institutions for Work and Employment in the Global Era.

Since joining Ivey, Ann Frost has taught MBA, executive MBA, and undergraduate courses in organizational behaviour and negotiations. Frost has also taught on Ivey's Reconnect Program, Accelerating Management Talent, and is currently the Faculty Director for the City of London Program.


  • Leadership

Programs Taught

  • Executive Education


  • BComm, UBC
  • MSc, UBC
  • PhD, MIT

Recent Refereed Articles

  • Eberhard, J.; Frost, A. C.; Rerup, C., 2019, "The dark side of routine dynamics: Deceit and the work of Romeo pimps", Research in the Sociology of Organizations, May 61: 99 - 121.
  • Liu, X.; Van Jaarsveld, D.; Batt, R.; Frost, A. C., 2014, "The Influence of Capital Structure on Strategic Human Capital: Evidence From U.S. and Canadian Firms", Journal of Management, February 40(2): 422 - 448.
  • Van Jaarsveld, D.; Kwon, H.; Frost, A. C., 2009, "The Effects of Institutional and Organizational Characteristics on Work Force Flexibility: Evidence from Call Centers in Three Liberal Market Economies", Industrial and Labor Relations Review, July 62(4): 573 - 601.
  • Berg, P.; Frost, A. C., 2005, "Dignity at Work for Low Wage, Low Skill Service Workers", Relations Industrielles-Industrial Relations, December 60(4): 657 - 682.
  • Preuss, G.; Frost, A. C., 2003, "The Rise and Decline of Labor-Management Cooperation: Lessons from Health Care in the Twin Cities", California Management Review, January 45(2): 85 - 106.
  • Frost, A. C., 2001, "Creating and Sustaining Local Union Capabilities: The Role of the National Union", Relations Industrielles, January 56(2): 307 - 333.
  • Frost, A. C., 2001, "Reconceptualizing Local Union Responses to Workplace Restructuring in North America", British Journal of Industrial Relations, January 39(4): 539 - 564.
  • Frost, A. C., 2001, "Creating and Sustaining Local Union Capabilities: The Role of the National Union", Relations Industrielles-Industrial Relations, January 52(2): 307 - 335.
  • Frost, A. C., 2000, "Union Involvement in Workplace Decision Making: Implications for Union Democracy and Governance", Journal of Labor Research, January 21(2): 265 - 286.
  • Frost, A. C., 2000, "Explaining Variation in Workplace Restructuring: The Role of Local Union Capabilities", Industrial and Labor Relations Review, January 53(4): 559 - 578.
  • Frost, A. C., 2000, "Explaining variation in workplace restructuring: The role of local union capabilities", Industrial and Labor Relations Review, January 53(4): 559 - 578.
  • Frost, A. C., 1997, "The Strategic Use of Cooperation and Conflict: The Cornerstone of Labour's Success in Workplace Restructuring", International Contributions to Labour Studies, January 7: 19 - 36.

For more publications please see our Research Database


  • Researcher at The Inter-University Research Centre on Globalization and Work (CRIMT or le Centre de recherche interuniversitaire sur la mondialisation et le travail): a Canadian-based inter-university research centre on the theoretical and practical challenges of institutional renewal for work and employment in a global era
  • Doctoral Fellow, Center for Industrial Competitiveness, University of Massachusetts, Lowell
  • Doctoral Fellow, Industrial Performance Center, MIT

Research/Course Development

  • High Performance Work Practices in Knowledge Intensive Services
  • Unions as Competency Creating Institutions