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Managing Customer Returns Strategy with the Option of Selling Returned Products

  • Apr 15, 2021
Managing Customer Returns Strategy with the Option of Selling Returned Products

PhD Student Yongqin Lei and his team of researchers examine customer retail returns and show companies can simplify and optimize their returns management through three strategies: selling returned open-box products, money-back return policies, and no-refund policies. Check out the manuscript.

Wan, X., Li, D., Chen, J., Lei, Y. (PhD Student), 2020, Managing Customer Returns Strategy with the Option of Selling Returned ProductsInternational Journal of Production Economics, December, 230. Article 107794