Ivey Operations Leadership Program

Improve organizational performance through operational and supply chain excellence.

The Ivey Operations Leadership Program provides a unique experience designed to give you the skills and knowledge to make a significant impact on the operational effectiveness of your organization.  With the ever-increasing pressure on an organization's operations and its supply chain, it's crucial that senior leaders know how to plan the most efficient use of material resources, manage more complicated global networks and optimize service and quality.  

This program qualifies for 15 Continuing Professional Development points with the Purchasing Management Association of Canada.

Spring '14
Date Location Fee
Apr 27 - May 02 London, ON $9,250 CDN
Program fee includes: all materials, meals, accommodations.

Call us: 1.800.948.8548 or 1.519.661.3272

Who should attend?

Executives and managers in the service, resource and manufacturing sectors who wish to enhance or broaden their operations and supply chain abilities as they advance their careers.

Benefits
Faculty
Program Content
Expand All | Collapse All
Benefits to you
  • Improve your ability to analyze operational problems and build effective solutions
  • Increase your effectiveness in formulating and implementing operations strategy
  • Expose you to "best practices" from a wide-range of industries
  • Improve your ability to lead operational change initiatives in your organization
  • Develop your ability to work effectively with managers from other functional areas
  • Network with experienced operations managers from a variety of industries
Benefits to your organization
  • Drive stronger operational performance in your organization
  • Increase levels of customer satisfaction
  • Develop a culture of operations excellence
  • A leader that will instill vision and confidence in his or her colleagues

Fraser Johnson: Faculty Director

Fraser Johnson is the Leenders Purchasing Management Association Chair at the Richard Ivey School of Business and Director of the Ivey MBA program. His teaching areas include purchasing and supply, logistics and operations.

Prior to accepting a faculty position, Professor Johnson worked in the automotive parts industry where he held a number of senior management positions in both finance and operations. His experience includes managing automotive manufacturing facilities in Canada and the United States and overseeing a joint venture partnership in Mexico. Dr. Johnson has authored several articles that have been published in a wide variety of magazines and journals. His textbook, Purchasing and Supply Management (with Michiel Leenders, Harold Fearon and Anna Flynn), published by McGraw-Hill Irwin, is now in its thirteenth edition. As well as consulted for organizations in the private and public sector, he has taught in a number of different management development programs in Canada, the United States and Europe.

Mary Heisz

Mary Heisz, an authority on managerial accounting and control, has been cited in the popular press including: National Post, Maclean's, Chatelaine, Toronto Star, Dow Jones News Service, City Woman and The London Free Press.

As an outstanding teacher, she has received awards from the Bank of Nova Scotia and the UWO Alumni Association, as well as, the University Students' Council Award of Excellence in Undergraduate Teaching in 2001. In addition, Mary received the David G. Burgoyne Award for Outstanding Commitment to Student Development in 2003, 2007 and 2008 and the Carol Stephenson Excellence in EMBA Teaching Award 2008. She was selected as one of the "Top 30" educators in TVO's "Big Ideas – Best Lecturers" competition in 2006 and was awarded the Ivey Teaching Innovation Award in 2007 for her work in designing and delivering accounting courses.

Clients: City of London, J.D. Irving, Syngenta and General Dynamics Land Systems - Canada.

Robert Klassen

Robert Klassen, Professor of Operations Management and the Magna International Inc. Chair in Business Administration, teaches courses on Operations Management, Managing for Sustainable Development, Developing and Managing Technology, Management of Services and Operations Strategy.

He teaches Ivey’s HBA, MBA and Executive MBA degree programs, as well as, in Ivey’s public and custom executive development programs. Professor Klassen’s research on exploring the linkages between operations and the natural environment has appeared in many leading academic journals. He continues to actively develop new teaching materials, including over 20 cases and exercises in the area of operations strategy, process analysis, quality management and environmental management.

Lyn Purdy

Lyn Purdy, Professor of Organizational Behaviour, teaches courses on Organizational Change, Career Management and Management of People for Exceptional Performance.

She teaches Ivey's degree programs (HBA, MBA and Executive MBA) and in Ivey's public and custom executive development programs. She has extensive experience facilitating skills development workshops and coaching feedback sessions. Lyn has written a number of publications in the area of the organizational and behavioural impacts of implementing new technologies and techniques in manufacturing and non-manufacturing firms. She has worked in a variety of industries as an employee and a researcher.

Clients: ATCO, City of London, Syngenta, Smart Systems for Health Agency, Volvo, Siemens, The Globe and Mail, Maple Leaf Foods, Sagicor, Orlick Industries, Newalta, Rogers Communications and Schulich School of Medicine and Dentistry.

The Ivey Operations Leadership Program is built around four major themes:

Expand All | Collapse All
Strategic Perspective
  • Linkage between organizational strategy and operations capabilities
  • Identifying opportunities to create competitive advantage from operations performance
  • Developing and executing an operations strategy
  • Working effectively with other functions in the organization to create customer value
Operational Excellence
  • World-class performance in operations and supply chain management
  • Lean operations
  • Sustainable operations
  • Diagnosing operating systems and identifying opportunities for improvement
  • Integrating process design and delivery systems
Leadership
  • Translating operational strategies into actionable plans
  • Managing your personal leadership development
  • Leading teams for exceptional performance
  • Leading change in your organization: recognizing and overcoming resistance
Measuring and Improving Operational Performance
  • Measuring operational performance
  • Developing cost and performance measures
  • Preparing an operations improvement plan


The Supply Chain Conscious Organization

65

years of providing executive education – one of the first providers in the world