Operations is concerned with everything related to making a product or providing a service. It includes an understanding of the design and implementation of model-based systems for planning, controlling, and improving operations and the use of analytical aids for managerial decision-making in such areas as new technology, management of scarce resources, productivity, quality assurance, and workforce management. Operations concepts are equally applicable to the service sector.
Recent Publications
Diebel, W.; Gualandris, J.; Klassen, R. D., 2024, "How do suppliers respond to institutional complexity? Examining voluntary public environmental disclosure in a global manufacturing supply network", Journal of Operations Management, March 70(2): 285 - 315.
Awaysheh, A.; Klassen, R. D.; Shafiq, A.; Johnson, P. F., 2024, "Drivers of consumer protection practices: implications for operational performance", Supply Chain Management-An International Journal, February 29(2): 260 - 278.
Ata, B.; Tongarlak, M.; Lee, D.; Field, J., (Forthcoming), "A Dynamic Model for Managing Volunteer Engagement", Operations Research