Why It Matters

Research has consistently shown that diverse teams possess the highest potential for innovation, creativity, and transformative thinking. But even the best ideas can fall flat without clear, culturally attuned communication. In organizations and teams that span across geographies or cultures, what seems like a minor misstep—a misunderstood tone, a missed cue, or an unintended silence—can quietly erode trust, delay decisions, and harm team cohesion.

Navigating Cross-Cultural Communication explores the nuances of cross-cultural communication, enabling leaders to operate more effectively across borders, backgrounds, and diverse perspectives. You'll explore real-world scenarios, decode unspoken norms, and sharpen your ability to communicate with clarity and credibility, no matter who’s in the room (or on the call).

Who Should Attend

This workshop is vital for leaders at all levels who work across geographies, cultures, or diverse internal teams. It’s ideal for anyone managing global collaborations, leading multicultural teams, working with international clients, or preparing for cross-border assignments. Whether you’re already working internationally or stepping into a more global role, this session will sharpen how you connect and lead across differences.

What You Learn

Decode Cultural Communication Styles

Recognize and adapt to different communication preferences—from directness and formality to silence and disagreement—across cultures.

Build Trust Across Borders

Explore what trust looks like in different cultural contexts, and gain strategies to strengthen collaboration and credibility with diverse communities of interest.

Navigate Conflict and Misunderstandings

Develop skills to spot the early signs of miscommunication and apply practical tools to resolve tension and bridge gaps before they escalate.

Fees

$695 CAD

The program fee covers all materials. Program fees are tax-exempt.

Applications must be submitted no later than 14 days before the start of the program.

Ivey Learning Test Lab members are eligible for preferred rates.

FAQs

How are online programs delivered?

Online programs are delivered through a blend of live interactive virtual sessions with Ivey faculty facilitators and self-paced learning modules. Each module guides you through videos, cases, and exercises that help you prepare for and reflect on your learning. You’ll then participate in a live online class to discuss and apply your new knowledge with peers and faculty. All components of virtual programs are required for participants.

How should I prepare before attending the program?

Our Program Managers will contact all registered participants before the program start date with instructions to join our online Learning Management System. Once logged in, you can create a class profile, view other participants’ profiles, and access a list of assigned preparation activities. Plan to review and complete preparation work in advance of each class session.