The Richard Ivey School of Business Foundation (the “Foundation”) is committed to achieving barrier free accessibility for persons with disabilities studying, visiting and working at the Foundation. What follows is the Foundation’s Accessible Goods and Services Plan which includes instructions for making inquiries and providing feedback.

Richard Ivey School of Business Foundation - Accessible Goods & Services Plan

This Plan is in accordance with the Accessibility Standards for Customer Service, Ont. Reg. 429/07, developed under the Accessibility for Ontarians with Disabilities Act, 2005.

Our Commitment

The Richard Ivey School of Business Foundation (the “Foundation”) is committed to providing goods and services in a manner that respects the dignity and independence of persons with disabilities.

The Foundation is also committed to ensuring that persons with disabilities have an equal opportunity to access goods and services, and allows them to benefit from the same goods and services, in the same place and in a similar way, as individuals without disabilities.

Policies, Practices and Procedures

As part of this commitment, the Foundation will integrate the provision of goods and services to persons with disabilities into its policies, practices and procedures, unless an alternative, separate measure is necessary to enable persons with disabilities to obtain, use and benefit from the provided goods and services.

Without limiting the requirements or expectation for accessibility, specific consideration shall be given to the following:

Assistive Devices

  1. The Foundation welcomes persons with disabilities to use assistive devices to obtain, use or benefit from our goods and services.

Communication

  1. The Foundation encourages open communication with persons with disabilities in order to ensure that its goods and services are accessible. The Foundation is committed to communicating with such persons in ways that take the nature of their disability into account.

Service Animals

  1. The Foundation welcomes persons with disabilities who are accompanied by a service animal onto the parts of our premises that are open to the public, and commits to finding alternatives to the use of service animals if the service is provided in a location in which animals are prohibited by law (e.g. health or safety reasons).

Support Persons

  1. The Foundation welcomes persons with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter the Foundation’s premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person, provided that the interaction between the person and his/her support person does not compromise academic integrity by removing or otherwise undermining essential requirements of courses or academic programs.
  2. In the case where a fee will be charged for the admission of a support person, the fee will be communicated and posted accordingly by the Unit/Department through their website, brochure or other public methods.

Temporary Disruptions to Service

  1. The Foundation will provide notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities to access the Foundation’s goods and services.
  2. A notice regarding a temporary disruption will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notice will be placed in relevant conspicuous locations on our premises and, when appropriate, shall be placed in the Accessibility area of the Human Resources website.

Training

  1. The Foundation will provide training about accessible goods and services to faculty and staff members, contractors, volunteers, and others who interact with members of the public who wish to obtain, use or benefit from goods and services provided by the Foundation. Members of the public include, but are not limited to, students, alumni, retirees, visitors, and employees of the Foundation when acting in the role of a student, alumnus, visitor, etc. Training will also be provided to every person involved in the development of policies, practices and procedures regarding the provision of accessible goods and services.
  2. Training will occur on an ongoing basis and whenever changes are made to relevant policies, practices and procedures. Training will be provided to each person as soon as practicable after he or she is assigned applicable duties.
  3. Training will include a review of the purposes of the Accessibility for Ontarians with Disabilities Act, 2005, the requirements of the Customer Service standard, and information about the following matters:
    1. How to interact and communicate with people with various types of disabilities.
    2. The Foundation’s policies, practices and procedures relating to the provision of goods and services to persons with disabilities.
    3. How to interact with persons with disabilities who use an assistive device or require the assistance of a service animal or a support person.
    4. How to use equipment or devices available at the Foundation that may help with the provision of goods or services to a person with a disability.
    5. What to do if a person with a disability is having difficulty accessing the Foundation’s goods and services.
  4. The Foundation will keep records of the training provided, including dates on which training is provided and the number of individuals to whom it is provided.

Feedback

The Foundation welcomes feedback regarding the way in which the Foundation provides goods and services to persons with disabilities.  We welcome your feedback about accessibility at the Foundation and invite your comments or questions.

Suggested Steps:

  1. Approach the individual unit or department directly to provide feedback or seek assistance.
  2. If necessary, further feedback can be directed to:

    Ivey Foundation c/o Julie Doran, Director, Human Resources
    Ivey Business School

    Western University
    1255 Western Road
    London, Ontario, Canada
    N6G 0N1
    Tel. 519-661-4047
    Email: jdoran@ivey.ca

We may need to contact you to provide further information. Please include:

  • Your name
  • Your affiliation (e.g. student, staff, faculty or visitor)
  • Contact information (telephone and/or email)
  • A brief summary of your feedback

All feedback will be reviewed and forwarded to an appropriate individual or service provider at the Foundation.

Availability of Accessible Goods & Services Documents

The Foundation’s Accessible Goods& Services Documents are available to the public upon request.  Such requests may be in person, by telephone, in writing, or by email, directed to the attention of Ivey Foundation c/o Julie Doran, Director, Human Resources. See above for contact details.
When providing any of the requested documents to a person with a disability, the Foundation will provide the document, or the information contained therein, in a format that takes into account the person’s disability.

For additional information, please email Julie Doran, Director, Human Resources at jdoran@ivey.ca.