Mary Crossan

Recent Refereed Articles

• Tang, J., Crossan, M.M., (forthcoming), "Are Dominant CEOs the Saviors of Troubled Firms?", Long Range Planning.

  Abstract: This study examines the appointment of dominant CEOs for troubled (i.e., poorly performing) firms and its implications for firm strategy and performance. With a sample of firms from the U.S. computer hardware and software industries that experienced CEO succession during the period 1994–2001, we found that troubled firms were more likely to appoint dominant CEOs than non-troubled firms. Newly appointed dominant CEOs undertook less strategic change than non-dominant CEOs in troubled situations, but undertook more strategic change in non-troubled situations. However, they performed no better than non-dominant CEOs with regard to post-succession firm performance whether in troubled or non-troubled situations. The results suggest that a heroic portrait of dominant CEOs in troubled situations might have impacted the practice of CEO appointment, but it appears to be a myth lacking a solid empirical basis.

  Link(s) to publication:

  http://dx.doi.org/10.1016/j.lrp.2016.03.002

• Crossan, M.M., Byrne, A., Seijts, G.H., Reno, M., Monzani, L., Gandz, J., (forthcoming), "Toward a Framework of Leader Character in Organizations", Journal of Management Studies.

  Abstract: While the construct of character is well grounded in philosophy, ethics, and more recently psychology, it lags in acceptance and legitimacy within management research and mainstream practice. Our research seeks to remedy this through four contributions. First, we offer a framework of leader character that provides rigor through a three-phase, multi-method approach involving 1,817 leaders, and relevance by using an engaged scholarship epistemology to validate the framework with practicing leaders. This framework highlights the theoretical underpinnings of the leader character model and articulates the character dimensions and elements that operate in concert to promote effective leadership. Second, we bring leader character into mainstream management research, extending the traditional competency and interpersonal focus on leadership to embrace the foundational component of leader character. In doing this, we articulate how leader character complements and strengthens several existing theories of leadership. Third, we extend the virtues-based approach to ethical decision making to the broader domain of judgment and decision making in support of pursuing individual and organization effectiveness. Finally, we offer promising directions for future research on leader character that will also serve the larger domain of leadership research.

  Link(s) to publication:

  http://dx.doi.org/10.1111/joms.12254

• Byrne, A., Crossan, M.M., Seijts, G.H., (forthcoming), "The Development of Leader Character through Crucible Moments", Journal of Management Education.

  Abstract: Business schools strive to develop leadership excellence in their students. In this essay, we suggest that educators should find ways to help students develop and deepen leader character, a fundamental component of exemplary leadership. Frequently, business school students have preconceived ideas of leadership, often neglecting leader character. We argue that educators can and should teach students that leader character is pivotal to leadership excellence and that they should actively develop students’ leader character. The foundational learning theories of Piaget and Kolb provide a useful framework to help achieve the development of leader character. We propose that leader character development arises from using accommodation learning strategies of crucible experiences, paired with assimilation learning methods of critical reflection, and further developed through equilibrium learning strategies where students can incorporate new information and work towards their personal character growth. While numerous teaching approaches can be used, we describe an experiential course, co-designed with members of the Canadian Forces, using these learning strategies to foster leader character development.

  Link(s) to publication:

  http://dx.doi.org/10.1177/1052562917717292

• Seijts, G.H., Crossan, M.M., Carleton, E., 2017, "Embedding leader character into HR practices to achieve sustained excellence", Organizational Dynamics, January-March 46(1): 30 - 39.

  Abstract:

  Link(s) to publication:

  http://dx.doi.org/10.1016/j.orgdyn.2017.02.001

• Krylova, K.O., Vera, D., Crossan, M.M., 2016, "Knowledge Transfer in Knowledge-Intensive Organizations: The Crucial Role of Improvisation in Transferring And Protecting Knowledge", Journal of Knowledge Management, October 20(5): 1045 - 1064.

  Abstract: Article Classification: Conceptual paper Purpose: This paper answers the question: How do knowledge workers’ improvisation processes promote both knowledge transfer and protection in knowledge-intensive organizations (KIOs)? A model is proposed identifying how effective improvisation can strengthen the effect of four specific knowledge transfer mechanisms--an experimental culture, minimal structures, the practice of storytelling, and shared mental models--on knowledge transfer inside the organization and knowledge protection outside of it. Design/methodology/approach: The paper builds on a knowledge translation perspective to position improvisation as intrinsically intertwined with knowledge transfer and knowledge protection. Findings: Improvisation is proposed as the moderating factor enhancing the positive impact of an experimental culture, minimal structures, storytelling practice, and shared mental models on knowledge transfer and knowledge protection. Practical implications: The paper argues against a “plug-and-play” approach to knowledge transfer that seeks to replicate knowledge without considering how people relate to the routines and the context, and highlights to leaders of KIOs the importance of developing awareness, understanding, and motivation to improvise in order to internalize new knowledge being transferred and to create imitation barriers. Originality/value: The paper proposes that KIOs’ success in transferring and protecting knowledge emerges, not directly from formal knowledge transfer mechanisms, but from knowledge workers’ improvisation processes.

  Link(s) to publication:

  http://dx.doi.org/10.1108/JKM-10-2015-0385

• Seijts, G.H., Gandz, J., Crossan, M.M., Reno, M., 2015, "Character matters: Character dimensions' impact on leader performance and outcomes", Organizational Dynamics, January-March 44(1): 65 - 74.

  Abstract: Introduction: In a recent commencement address at the Ivey Business School, Domenic Barton, the head of McKinsey & Co.’s global consulting practice, said: “When we think about leadership we focus too much on what leaders do … and we don’t spend enough time on who leaders are – the character of leaders.” Similarly, in a speech to Ivey students, Mark Carney, Governor of the Bank of England, said that “… to restore trust in banks and in the broader financial system, global financial institutions need to rediscover their values … Employees need a sense of broader purpose, grounded in strong connections to their clients and their communities.” Few among the hundreds of C-suite leaders and board directors with whom we have discussed this topic in focus groups sessions, conferences, and executive development programs over the last five years, would disagree with them. While leaders readily agree that “character matters,” they also report that they seldom refer to it, talk about it, or use it in recruiting, selecting, promoting or developing leaders … although it does surface more often when it comes to firing them! Based on our research, we attribute the gap between the perceived importance and the actual use of character to three things. First, there is a great deal of ambiguity about what is meant by the word character, which of its dimensions are most important in organizational leadership, how character can be assessed, and what can be done to develop character in today's and tomorrow's leaders. Second, leaders tell us that what they need is a contemporary, practice-focused vocabulary with which to address character. This vocabulary must be expressed in the language used today in their organizations. Third, there are few reliable and valid tools available for the systematic assessment of character. Practitioners tell us they need these tools if they are to move from thinking and talking about character development to actually doing something about it. In this article, we propose an operational definition of character, outline a set of plain-language dimensions of character that we believe to be relevant to organizational leadership, present results from a survey relating these dimensions to leader performance and outcomes, and describe the practical implications for leader character development in organizations.

  Link(s) to publication:

  http://dx.doi.org/10.1016/j.orgdyn.2014.11.008

• Vera, D., Crossan, M.M., Rerup, C., Werner, S., 2014, "‘Thinking Before Acting’ or ‘Acting Before Thinking’: Antecedents of Individual Action Propensity in Work Situations", Journal of Management Studies, June 51(4): 603 - 633.

  Abstract: We introduce the concept of ‘individual action propensity’ to examine the approach of individuals towards solving situations for which they lack knowledge and/or experience about what to do. We focus on a naturally contrasting pair of responses: ‘thinking before acting’ or ‘acting before thinking’, and associate low action propensity with thinking one's way into understanding how to act, and high action propensity with acting one's way into understanding such situations. We build on regulatory mode theory – with its dimensions of locomotion and assessment and the trade-off between speed and accuracy – to examine individual characteristics as predictors of individual action propensity. We find that individual action propensity is associated with being a woman, having fewer years of formal education, not relying on help-seeking behaviours, and having a positive attitude towards spontaneity. Our findings shed light on why individuals take action, or not, and provide implications for research on organizational action propensity.

  Link(s) to publication:

  http://dx.doi.org/10.1111/joms.12075

• Crossan, M.M., Mazutis, D., Seijts, G.H., Gandz, J., 2013, "Developing leadership character in business programs", Academy of Management Learning & Education, June 12(2): 265 - 284.

  Abstract: Our objective is to encourage and enable leadership character development in business education. Building on a model of character strengths and their link to virtues, values, and ethical decision making, we describe an approach to develop leadership character at the individual, group, and organizational levels. We contrast this approach to existing practices that have focused on teaching functional content over character and address how business educators can enable leadership character development through their own behaviors, relationships, and structures. Most important, we provide concrete suggestions on how to integrate a focus on character development into existing business programs, both in terms of individual courses as well as the overall curriculum. We highlight that the development of leadership character must extend beyond student engagement in a course since “it takes a village” to develop character.

  Link(s) to publication:

  http://dx.doi.org/10.5465/amle.2011.0024A

• Crossan, M.M., Mazutis, D., Seijts, G.H., 2013, "In Search of Virtue: The Role of Virtues, Values and Character Strengths in Ethical Decision Making", Journal of Business Ethics, April 113(4): 567 - 581.

  Abstract: We present a comprehensive model that integrates virtues, values, character strengths and ethical decision making (EDM) drawing on Rest’s (1986) model of EDM, Schwartz’s (1996) model of values and Peterson and Seligman’s (2004) work on virtues and character strengths. Using Rest’s four component model of EDM, we describe how a largely consequentialist ethical framework has dominated most EDM scholarship to date. We suggest that reintroducing a virtue ethical perspective to existing EDM theories can help to illustrate deficiencies in existing decision-making models, and suggest that character strengths and motivational values can serve as natural bridges that link a virtue framework to EDM in organizations. In conjunction with the more fully formulated extant research on situational determinants, we present and discuss our model that introduces a virtue based orientation (VBO) to EDM.

  Link(s) to publication:

  http://dx.doi.org/10.1007/s10551-013-1680-8

• Bapuji, H., Loree, D.W., Crossan, M.M., 2011, "Connecting External Knowledge Usage and Firm Performance: An Empirical Analysis", Journal of Engineering and Technology Management, October-December 28(4): 215 - 231.

  Abstract: Prior research suggests that firms create breakthrough innovations by using external knowledge, but it also underscores the difficulties firms face in acquiring and applying external knowledge. In this paper, we combine these insights to examine the conditions under which external knowledge usage will either enhance or erode firm performance. In particular, we argue that high external knowledge usage has a negative effect on performance when firms enter multiple new product markets, but a positive effect on performance when firms using external knowledge have higher absorptive capacity. We find general support for our hypotheses, which we test using patent citation data from the global integrated circuit manufacturing industry. Our findings have important implications for managers of firms making strategic decisions about their firms’ product portfolios and the degree to which they use external knowledge.

  Link(s) to publication:

  http://dx.doi.org/10.1016/j.jengtecman.2011.06.001

• Tang, J., Crossan, M.M., Rowe, W.G., 2011, "Dominant CEO, Deviant Strategy, and Extreme Performance: The Moderating Role of a Powerful Board", Journal of Management Studies, November 48(7): 1479 - 1503.

  Abstract: This study examines the effect of dominant CEOs—defined as CEOs who are very powerful relative to other executives in their top management teams—on firm strategy and performance. Based on a sample of 51 publicly traded, single-business firms from the U.S. computer industry for the period 1997-2003, our results suggest that firms with dominant CEOs tend to have a strategy deviant from the industry central tendency and thus extreme performance—either big wins or big losses. Further, powerful boards weaken the tendency of dominant CEOs toward extremeness and, more important, improve the likelihood of dominant CEOs having big wins versus big losses. This study reconciles the pessimistic and heroic views regarding dominant CEOs, and suggests that the notion of power balance should be considered in a broader context.

  Link(s) to publication:

  http://dx.doi.org/10.1111/j.1467-6486.2010.00985.x

• Crossan, M.M., Maurer, C.C., White, R.E., 2011, "Reflections on the 2009 AMR Decade Award: Do We Have a Theory of Organizational Learning?", Academy of Management Review, July 36(3): 446 - 460.

  Abstract: Having received the “Decade Award” for the most highly cited paper from the prior decade, we reflect on how our framework of organizational learning (OL) has been employed in subsequent research and whether a theory of OL has emerged. Our citation review revealed that while some of the subsequent research has added to the original work, the challenge to develop an accepted theory remains unrealized. We offer promising directions for developing a theory of OL.

  Link(s) to publication:

  http://amr.aom.org/content/36/3/446.abstract

• Maurer, C.C., Bansal, P., Crossan, M.M., 2011, "Creating Economic Value Through Social Values: Introducing A Culturally Informed Resource-Based View", Organization Science, March/April 22(2): 432 - 448.

  Abstract: The Resource-based View (RBV) has historically privileged the firm’s internal resources and capabilities, often at the exclusion of its institutional context. In this paper, we introduce a culturally informed RBV (CRBV) that explains how cultural elements in the firm’s institutional context shape the economic value associated with a firm’s strategy. We posit that a firm’s institutional context may create or destroy economic value. If the strategy inadvertently becomes associated with a social issue, it poses a risk for the firm. Firms that recognize the dynamic interplay between their resources and their institutional context in the face of social issues can engage in important cultural work and, thereby, preserve their strategy’s economic value.

  Link(s) to publication:

  http://dx.doi.org/10.1287/orsc.1100.0546

• Seijts, G.H., Crossan, M.M., 2011, "Juggling Running Chainsaws: An interview with William Aziz, Turnaround Expert", Business Horizons, March/April 54(2): 97 - 104.

  Abstract: Bill Aziz has an unusual approach to change management. Once, when managing the turnaround of a major freight company, he rode with a truck driver on an overnight run. He got out in Montreal, sat down in the company cafeteria and ordered bacon and eggs. One of the drivers came over and asked who he was. Within minutes he was surrounded by other drivers, all talking about their experiences and concerns. 'I didn’t go to the executive offices and put my feet up on the desk,' says Aziz. 'I went downstairs and talked to people. And that turned out to be a good thing.' Aziz specializes in good things. He has more than 20 years of turnaround and corporate restructuring experience. He has extensive international experience in multi-party negotiations, strategic partnerships, and merger and acquisition activities. Leading as an executive or a board member, he has been involved in all aspects of balance sheet and operational restructuring in diverse industries, including softwood lumber, steel manufacturing, refrigerated warehousing, transportation, retail, telecommunications, manufacturing, and media. Aziz has a reputation for building strong management teams focused on profitability, and promoting strong and flexible thinking to create solutions. A graduate of the Richard Ivey School of Business at the University of Western Ontario, Aziz is a chartered accountant who spent part of his career with Ernst & Young. He has studied negotiation and multi-party dispute resolution at Harvard Law School and completed the Institute of Corporate Directors Governance College at the Rotman School of Business at the University of Toronto. He is a director of the Ontario Municipal Employees’ Retirement System (OMERS) and Canada Bread Company Ltd. Aziz is currently providing his services as Chief Restructuring Officer (CRO) of Hollinger Inc. during its restructuring.

  Link(s) to publication:

  http://dx.doi.org/10.1016/j.bushor.2010.10.004

• Crossan, M.M., Apaydin, M., 2010, "A Multi-Dimensional Framework of Organizational Innovation: A Systematic Review of the Literature", Journal of Management Studies, September 47(6): 1154 - 1191.

  Abstract: This paper consolidates the state of academic research on innovation. Based on a systematic review of literature published over the past 27 years, we synthesize various research perspectives into a comprehensive multi-dimensional framework of organizational innovation - linking leadership, innovation as a process, and innovation as an outcome. We also suggest measures of determinants of organizational innovation and present implications for both research and managerial practice.

  Link(s) to publication:

  http://dx.doi.org/10.1111/j.1467-6486.2009.00880.x

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